Terms of Service


By purchasing goods from Ka Pai, LLC you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.



Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day. All orders are shipped via United States Postal Service (USPS) or USPS Overnight . The following shipping methods are in effect during this time:
  • • Ground: Will arrive in 3-5 business days
  • • Two-Day: Will arrive in 2 business days
  • • Overnight: Will arrive the following business day
Free ground shipping offer valid on all orders. Free ground shipping offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories. ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.


All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.


Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Ka Pai, LLC is not responsible for lost or damaged jewelry after an in-store purchase has been made or delivery has been accepted.


An agreement for Ka Pai, LLC (“Seller”) to sell goods to you (“Purchaser”) is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller’s charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser. Placement of an order is a binding agreement. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems. Due to the handmade and exclusive nature of our jewelry, we offer exchanges only. Exchanges or store credit will be honored within 2 weeks from date of purchase (or time stamp of deliver for shipped orders) and items must be in their original condition. You may select store credit in lieu of an immediate exchange, but please note that store credits expire after on year from the date issued. Any items sold from our sale section are final – no exchanges or store credit. International orders must be returned within 30 days form the time stamp of delivery. Shipping costs will not be credited for returned items.  


Ka Pai E-Gift Cards and physical gift cards can be redeemed online or in any Ka Pai Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Ka Pai will not replace lost or stolen gift cards without satisfactory proof of purchase. Gift cards cannot be purchased or redeemed outside of the United States.


  • You cannot purchase an online gift certificate with another gift certificate.
  •  If the amount of your online gift certificates does NOT cover the total order amount, you will need to pay the remainder of the purchase with a valid credit card.
  •  If you have any additional questions, please contact our Customer Service team: info@kapaiboutique.com
  • Online gift certificates are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).
  • We cannot replace lost or stolen online gift certificates.
  • We do not charge sales tax when you buy an online gift certificate because it is charged when the gift certificate is used. State tax may be added to all orders shipped to addresses in the states indicated here.
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